Trainer

Ahmed Ibrahim Soliman Ali

An experienced Service Excellence, TQM, Customer insights strategist, Customer Experience, researches, as
well as Quality Management Trainer at QNB with more than 18 years of Retail Banking Activities – Service
Quality Improvement, Complaints Handling Process and Customer Satisfaction Indicators.
I have been able to leverage Customer Insight and Service Excellence - in turn providing strategic, actionable,
and results-oriented insights. Throughout my years of experience, I have handled and fully managed specific
projects in TQM and Service Excellence.